SKARTIO CANCELLATION POLICY

 

SKARTIO AI Cloud Private Limited provides users with the ability to cancel their subscriptions at any time through their respective admin panel. When a user initiates cancellation, the service will remain active until the end of the current billing cycle. After that, the subscription will be revoked, and no additional charges will be incurred. This gives users full control over their subscription status while ensuring uninterrupted access to services for the duration of the billing period already paid for. 

It’s important to note that no prorated or partial refunds will be issued for any remaining days within the billing cycle after cancellation. Once a user cancels, they are simply opting out of the next renewal cycle, not receiving any compensation for unused days. Users are therefore encouraged to evaluate their service usage and make cancellation decisions accordingly, ideally before their next billing date to avoid unwanted charges. 

For any further concerns or issues related to services  cancellation , please follow the escalation process outlined below.

Level 1: Customer Success Manager (Account Manager) 

Every client on SKARTIO AI Cloud Private Limited is assigned a dedicated Customer Success Manager (CSM), also referred to as the Account Manager, who serves as the first point of contact for any account-related support or escalation. This information can be found directly within the client's admin panel under the Account Management section. 

For any queries, concerns, or issues, clients are required to first escalate them to their assigned Customer Success Manager. This ensures faster resolution and personalized assistance from someone familiar with the client’s business context and configuration. 

Level 2 Support: Customer Escalations Team 

If an issue remains unresolved after Level 1 support or requires deeper technical or policy intervention, clients may escalate it to the Customer Escalations Team (Level 2). This team handles priority issues, critical concerns, and any escalations that need a broader review. 

Level 3: Cloud Region Officer – Operations 

For region-specific operational escalations, especially related to infrastructure, availability, or compliance concerns, clients can escalate to the Cloud Region Officer – Operations. This is the highest level of operational escalation within the support structure. 

General Support Contact 

If the Customer Success Manager is unavailable or additional help is required, clients may reach out to SKARTIO AI Cloud Private Limited’s general support through the following channels: