SKARTIO REFUND POLICY

 

SKARTIO AI Cloud Private Limited enforces a strict no-refund policy for all payments made toward its services. This includes all types of fees such as subscription fees, transaction fees, and additional charges that may apply during the use of the platform. Once a payment is processed, it is considered final and non-refundable, regardless of whether the service has been partially used, unused, or if the user chooses to stop using it before the end of the billing period. This policy helps maintain transparency and operational consistency across the platform for all users. 

The non-refundable nature of payments applies uniformly to all customers to ensure fairness and reduce administrative complexities. Users are advised to carefully review their subscription plan and billing details before making any payment. By subscribing to SKARTIO AI Cloud Private Limited’s services, users acknowledge and accept that no refund claims will be entertained once a transaction is completed. This policy is clearly communicated to set the right expectations and avoid any disputes regarding refunds. 

For any further concerns or issues related to services or refunds, please follow the escalation process outlined below.

Level 1: Customer Success Manager (Account Manager) 

Every client on SKARTIO AI Cloud Private Limited is assigned a dedicated Customer Success Manager (CSM), also referred to as the Account Manager, who serves as the first point of contact for any account-related support or escalation. This information can be found directly within the client's admin panel under the Account Management section. 

For any queries, concerns, or issues, clients are required to first escalate them to their assigned Customer Success Manager. This ensures faster resolution and personalized assistance from someone familiar with the client’s business context and configuration. 

Level 2 Support: Customer Escalations Team 

If an issue remains unresolved after Level 1 support or requires deeper technical or policy intervention, clients may escalate it to the Customer Escalations Team (Level 2). This team handles priority issues, critical concerns, and any escalations that need a broader review. 

Level 3: Cloud Region Officer – Operations 

For region-specific operational escalations, especially related to infrastructure, availability, or compliance concerns, clients can escalate to the Cloud Region Officer – Operations. This is the highest level of operational escalation within the support structure. 

General Support Contact 

If the Customer Success Manager is unavailable or additional help is required, clients may reach out to SKARTIO AI Cloud Private Limited’s general support through the following channels: